broadband / voip

Kill the NBN? Please Don’t!

No Malcolm. This is what we want – fibre to the house !

Been a while since my last post but I had to put pen to paper (well, fire up the PC and hammer the keys anyway) to add my voice to the growing concerns about the Coalition’s intention to stop the NBN.

Here at Shoalhaven Heads, like many smaller regional towns, we are really at the mercy of Telstra. Mobile phone reception is a joke for many who live here and there are ‘dead spots’ where you can forget mobile phone service – let alone wireless internet. So we are dependent on fixed line services for both landline phones and ADSL internet. Continue reading

Bigpond Wireless Problems

Locals and visitors to Shoalhaven Heads are experiencing major problems with their Bigpond Wireless service connections. Here’s the symptoms: Good wireless signal strength but slow / very erratic internet speeds. Many customers are complaining that the service drops out after a few minutes of use and is basically unusable.

Like many regional areas of Australia, broadband coverage and service levels can vary considerably depending on the time of year (and especially this time of year here with the large numbers of tourists and visitors expecting the same level of internet service they are accustomed to at home). However, it seems this year is particularly bad.

One possible explanation Continue reading

Case Study : Setting up a home VOIP system

VOIP CallDid you know that you can save a lot of money on your monthly phone bills by making more use of your broadband connection?

Most people have a fast enough internet connection these days and a typical 5 minute call only uses around 5Mb of data so that shouldn’t be an issue either.

Sounds complex, but it needn’t be – with most VOIP providers, the setup is very straightforward and most pre-configure the box they supply for you so it’s often just a matter of ‘plug it all together and start making calls’.

Let’s look at a real world example and discover the costs involved to set it up and begin saving money. Continue reading

Broadband – What Affects Your Speed?

By: Nick Cox

Broadband providers have been under scrutiny recently, as it has come to light that broadband speeds advertised by ISP’s (Internet Service Providers) are not matching actual broadband speeds that customers receive.

It’s proving to be a frustrating time for many customers. Many have been promised speeds of up to 8 Meg, but they are finding themselves with connection speeds, that in some cases are only marginally better than dial-up. Continue reading

Bigpond ‘Broadband’ plans

I’ve written in the past about what I think of the so-called broadband deals offered by the major players in the market, but a reminder now and again doesn’t go astray – if only so I can avoid the frustrating exercise of trying to help people who are not happy with their internet access arrangements.

Here’s the unbiased facts about the deals offered by Bigpond and my opinions about them. Other Telcos and ISP’s have similar deals/plans of course, but Bigpond is the one I come into contact with nearly every week and I know more about them, so I’ll concentrate on their deals in this article. I believe I have got their current plan details right, but check yourself on their website to be sure – see the links at the bottom of this article. Of course, at The ‘Heads we can’t get ADSL2+ – Telstra haven’t provided the upgraded equipment for our area and it’s unlikely they will for the foreseeable future, so we are stuck with plain old ADSL1. This article applies to plans providing that service only. Continue reading

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